S.V.R. Murty, & V.V.S. Kesava Rao. (2025). DESIGNING AN IMPROVED SERVICE DELIVERY FRAMEWORK IN TRANSPORT DEPARTMENT BASED ON STRATEGIC DETERMINANTS THROUGH QFD. Utilitas Mathematica, 122(1), 2008–2036. Retrieved from http://utilitasmathematica.com/index.php/Index/article/view/2459