S.V.R. MURTY; V.V.S. KESAVA RAO. DESIGNING AN IMPROVED SERVICE DELIVERY FRAMEWORK IN TRANSPORT DEPARTMENT BASED ON STRATEGIC DETERMINANTS THROUGH QFD. Utilitas Mathematica , [S. l.], v. 122, n. 1, p. 2008–2036, 2025. Disponível em: https://utilitasmathematica.com/index.php/Index/article/view/2459. Acesso em: 26 jul. 2026.