S.V.R. Murty, and V.V.S. Kesava Rao. “DESIGNING AN IMPROVED SERVICE DELIVERY FRAMEWORK IN TRANSPORT DEPARTMENT BASED ON STRATEGIC DETERMINANTS THROUGH QFD”. Utilitas Mathematica, vol. 122, no. 1, July 2025, pp. 2008-36, https://utilitasmathematica.com/index.php/Index/article/view/2459.